tag:henon.instatus.com,2005:/history Henon Status - Incident history 2026-04-16T19:14:35.419+00:00 Henon tag:henon.instatus.com,2005:Incident/cmo1uz2rx01e3wjmyp85qh5e3 2026-04-16T19:14:35.419+00:00 2026-04-16T19:14:35.419+00:00 Increased Latency Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: App (app.henon.io)

Apr 16, 19:14:35 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 16, 20:25:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmnhm0h1m02pztudveyjiznyx 2026-04-02T15:08:22.556+00:00 2026-04-02T15:08:22.556+00:00 Boards Lookup Consistency Issues Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: App (app.henon.io)

Apr 2, 15:08:22 GMT+0
Investigating - We are currently investigating this incident..

Apr 2, 16:12:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmng55a1f0035ku863zepqaec 2026-04-01T14:28:28.004+00:00 2026-04-01T14:28:28.004+00:00 Boards Date Override Issues Type: Incident

Duration: 9 minutes

Affected Components: App (app.henon.io)

Apr 1, 14:28:28 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 1, 14:37:39 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmmwtuhik04218qhp8hbkkr3a 2026-03-19T02:04:29.428+00:00 2026-03-19T02:04:29.428+00:00 Report Publisher | Portco level filter issue Type: Incident

Duration: 49 minutes

Affected Components: App (app.henon.io)

Mar 19, 02:04:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 19, 02:53:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmmunrsn40187v9ikzxnj7tzn 2026-03-17T13:38:54.587+00:00 2026-03-17T13:38:54.587+00:00 EU - Partial Service Disruption Due to Database Load Type: Incident

Duration: 8 minutes

Affected Components: App (app.henon.io)

Mar 17, 13:38:54 GMT+0
Identified - Increased database load is impacting performance. Mitigation is in progress..

Mar 17, 13:44:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 17, 13:46:38 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Maintenance/cmmgmmkgr0ba9dgtm583hb050 2026-03-07T17:00:00.000+00:00 2026-03-07T17:00:00.000+00:00 Under Maintenance Type: Maintenance

Duration: 27 days and 12 hours

Affected Components: App (app.henon.io)

Mar 7, 17:00:00 GMT+0
Identified - .

Mar 8, 04:00:00 GMT+0
Completed - Maintenance is now in progress..

]]> tag:henon.instatus.com,2005:Incident/cmmdlv1671424dfl6gavl0g1h 2026-03-05T15:13:21.372+00:00 2026-03-05T15:13:21.372+00:00 Consolidated Reporting | Isolated errors creating/editing reports Type: Incident

Duration: 1 day, 2 hours and 35 minutes

Affected Components: App (app.henon.io)

Mar 5, 15:13:21 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 17:47:55 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmmb2jch10gnotjjs41kexam3 2026-03-03T20:36:51.134+00:00 2026-03-03T20:36:51.134+00:00 Statement SUM column (TTM) not displaying accurate values Type: Incident

Duration: 41 minutes

Affected Components: App (app.henon.io)

Mar 3, 20:36:51 GMT+0
Investigating - We are currently investigating this incident..

Mar 3, 21:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 3, 21:18:01 GMT+0
Resolved - This incident has been resolved. ACTION REQUIRED: You must refresh the browser to see the correct result..

]]> tag:henon.instatus.com,2005:Incident/cmm3m20g7015n11izizx9tgoc 2026-02-26T15:21:03.952+00:00 2026-02-26T15:21:03.952+00:00 Custom Statements | Payroll Tax Benefit Dimensions not picked up Type: Incident

Duration: 1 hour and 1 minute

Affected Components: App (app.henon.io)

Feb 26, 15:21:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 16:22:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmm2hvels0fimhrimfcgflayu 2026-02-25T20:36:11.980+00:00 2026-02-25T20:36:11.980+00:00 Boards | Cell Background to Black Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: App (app.henon.io)

Feb 25, 20:36:11 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 21:53:05 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmm24a3he0cp2qwjba2vtp8bg 2026-02-25T14:15:42.303+00:00 2026-02-25T14:15:42.303+00:00 Multiple Board Filters Impacting Range Lookups in Consolidations Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: App (app.henon.io)

Feb 25, 14:15:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 25, 15:17:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmlvfk3mq0ozh24hsmzl5es7c 2026-02-20T21:57:03.182+00:00 2026-02-21T03:38:05.386+00:00 Payroll Tax Benefit Dimensions not picked up Type: Incident

Duration: 5 hours and 41 minutes

Affected Components: App (app.henon.io)

Feb 21, 03:38:05 GMT+0
Resolved - This incident has been resolved..

Feb 20, 21:57:03 GMT+0
Identified - We are continuing to work on a fix for this incident. .

]]> tag:henon.instatus.com,2005:Incident/cmlva9qxg01w013qmy8lpeodw 2026-02-20T19:29:01.872+00:00 2026-02-20T19:29:01.872+00:00 Livesheet | Transformation Row Lookups Incorrect Type: Incident

Duration: 2 hours and 26 minutes

Affected Components: App (app.henon.io)

Feb 20, 19:29:01 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 21:25:34 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 20, 21:55:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmltql8om04d4ifr71srmr2mi 2026-02-19T16:00:45.664+00:00 2026-02-19T16:00:45.664+00:00 Custom Statements | Increased Load times Type: Incident

Duration: 3 hours and 56 minutes

Affected Components: App (app.henon.io)

Feb 19, 16:00:45 GMT+0
Investigating - We are currently investigating this incident..

Feb 19, 18:44:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 19, 19:56:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmlqy307f0627dsfjv2xvp31m 2026-02-17T17:30:36.464+00:00 2026-02-17T17:30:36.464+00:00 Board References to Rack Value Updates Delayed Type: Incident

Duration: 2 hours and 34 minutes

Affected Components: App (app.henon.io)

Feb 17, 17:30:36 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 17, 18:51:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 17, 20:04:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmlqs4ba20215mg0v5qs2hcs3 2026-02-17T14:00:00.000+00:00 2026-02-17T14:00:00.000+00:00 Scenarios | Values not visually propagating to GLs Type: Incident

Duration: 9 hours

Affected Components: App (app.henon.io)

Feb 17, 14:00:00 GMT+0
Identified - We have implemented a fix and will be rolling it out tonight during a maintenance window..

Feb 17, 23:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmlomim5w0ov783cste57pty3 2026-02-16T03:30:00.000+00:00 2026-02-16T03:30:00.000+00:00 Monitoring: Temporary Lookup Value Variability Type: Incident

Duration: 13 hours and 30 minutes

Affected Components: App (app.henon.io)

Feb 16, 03:30:00 GMT+0
Identified - We’ve rolled out updates to improve lookup performance. In some cases, values may shift when refreshed. This is temporary, and we’re addressing it as a priority..

Feb 16, 14:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 16, 17:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Maintenance/cmllnng3b01fjkiq0280ffveu 2026-02-14T02:00:00.000+00:00 2026-02-14T02:00:00.000+00:00 Infrastructure upgrades Type: Maintenance

Duration: 1 day, 3 hours and 45 minutes

Affected Components: App (app.henon.io)

Feb 14, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 14, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 15, 05:44:49 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:henon.instatus.com,2005:Incident/cmlleqaow022o2fr97wxgvw5s 2026-02-13T21:35:42.218+00:00 2026-02-13T21:35:42.218+00:00 DDF LOOKUP not returning values Type: Incident

Duration: 51 minutes

Affected Components: App (app.henon.io)

Feb 13, 21:35:42 GMT+0
Investigating - We are currently investigating this incident..

Feb 13, 21:58:32 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 13, 22:12:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 13, 22:26:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cml764dx301no2jbq74p1izs1 2026-02-03T22:00:00.000+00:00 2026-02-03T22:00:00.000+00:00 Text Widget Changes Not Syncing Type: Incident

Duration: 42 minutes

Affected Components: App (app.henon.io)

Feb 3, 22:00:00 GMT+0
Investigating - Some users may experience text editing changes not syncing. We are currently investigating this incident. .

Feb 3, 22:41:38 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cml6tt2ur06atjr0dljiegylm 2026-02-03T16:41:41.617+00:00 2026-02-03T16:41:41.617+00:00 Balance Sheet - LOOKUPS with masked accounts returning incorrect values Type: Incident

Duration: 56 minutes

Affected Components: App (app.henon.io)

Feb 3, 16:41:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 3, 17:17:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 3, 17:37:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Maintenance/cml1no6c900yc7jlvu0d7i4ll 2026-01-31T02:00:00.000+00:00 2026-01-31T02:00:00.000+00:00 Infrastructure Upgrades Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components: App (app.henon.io)

Jan 31, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 31, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 03:23:43 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:henon.instatus.com,2005:Incident/cml10qqam044c2f9mtiwj2nzo 2026-01-30T15:09:12.470+00:00 2026-01-30T15:09:12.470+00:00 Nested OR Board Filters Impacted in Consolidations Type: Incident

Duration: 6 hours and 7 minutes

Affected Components: App (app.henon.io)

Jan 30, 15:09:12 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 16:56:28 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 30, 17:36:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 30, 21:16:11 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmkyjnjt9038h7icllrogciqu 2026-01-28T21:34:56.038+00:00 2026-01-28T21:34:56.038+00:00 Boards | Multiple board filters impacted Type: Incident

Duration: 31 minutes

Affected Components: App (app.henon.io)

Jan 28, 21:34:56 GMT+0
Investigating - We are currently investigating this incident..

Jan 28, 21:43:18 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 28, 21:52:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 28, 22:05:39 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmkr30ur10gea9fxz9byawlgw 2026-01-23T13:00:00.000+00:00 2026-01-23T13:00:00.000+00:00 Consolidated Statements Performance Degraded Type: Incident

Duration: 4 hours and 34 minutes

Affected Components: App (app.henon.io)

Jan 23, 13:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 23, 17:34:01 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmko7jsy800jyd3uywljkr8kd 2026-01-21T15:58:46.178+00:00 2026-01-21T15:58:46.178+00:00 Consolidated Boards - Slow Loading Type: Incident

Duration: 7 hours and 43 minutes

Affected Components: App (app.henon.io)

Jan 21, 15:58:46 GMT+0
Investigating - We are currently investigating this incident..

Jan 21, 16:08:22 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 21, 16:22:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 21, 23:38:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 21, 23:41:51 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Maintenance/cmkhozenh03365drza9544rxm 2026-01-17T02:00:00.000+00:00 2026-01-17T02:00:00.000+00:00 Infrastructure Upgrades Type: Maintenance

Duration: 1 hour and 29 minutes

Affected Components: App (app.henon.io)

Jan 17, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 17, 03:29:06 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:henon.instatus.com,2005:Incident/cmkeapam201munrqg6sd8sx3h 2026-01-14T17:29:19.491+00:00 2026-01-14T17:29:19.491+00:00 Consolidated TAG formulas returning incorrect values Type: Incident

Duration: 2 hours and 51 minutes

Affected Components: App (app.henon.io)

Jan 14, 17:29:19 GMT+0
Investigating - We are currently investigating this incident..

Jan 14, 19:02:58 GMT+0
Identified - We have identified the issue and are testing a fix..

Jan 14, 20:07:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 14, 20:20:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Incident/cmkd31fo9000xvsl0hb9g34cq 2026-01-13T19:00:00.000+00:00 2026-01-13T19:00:00.000+00:00 DNS 401 Error Type: Incident

Duration: 1 hour

Affected Components: Website (henon.ai)

Jan 13, 19:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 13, 20:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:henon.instatus.com,2005:Maintenance/cmh6vpiss00khcf11d6wp7x5l 2025-10-25T23:00:00.000+00:00 2025-10-25T23:00:00.000+00:00 Infrastructure Upgrades Type: Maintenance

Duration: 1 hour

Affected Components: App (app.henon.io)

Oct 25, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 25, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 26, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]>